Frequently Asked Questions
ORDERING
WILL YOU HAVE STOCK OF THE ITEMS THAT I HAVE ORDERED?
We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we may not be able to deliver certain items you have ordered. In this case, we will contact you and do our best to source the product for you, offer you an alternative product, or process a refund.
HOW DO I KNOW WHAT PRICE I WILL PAY?
The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled.
CAN I ORDER ONLINE IF I DO NOT LIVE IN SOUTH AFRICA?
You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED OR NOT?
When your order has been successfully received by our system, you'll see a confirmation page. A confirmation email will also be sent to the email address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders. Feel free to contact us at any time if you have any queries about your order.
HOW DO I TRACK MY ORDER?
You can track the status of your order via our courier partner’s website.
PAYMENT
WHAT ARE MY PAYMENT OPTIONS?
-Debit / Credit / Cheque Cards;
-Maestro and VISA Electron Debit Cards;
-Instant EFT;
-Direct Bank Deposit or Electronic Funds Transfer (EFT) Please note that payment must be made when placing your order otherwise your order will be automatically be cancelled.
-Maestro and VISA Electron Debit Cards;
-Instant EFT;
-Direct Bank Deposit or Electronic Funds Transfer (EFT) Please note that payment must be made when placing your order otherwise your order will be automatically be cancelled.
IS ONLINE SHOPPING SAFE?
We take security very seriously, in our stores and especially online. Rest assured that we’ve taken every precaution, using the latest 3D Secure security technology to ensure your personal details are safe and secure with us.
ARE MY CREDIT CARD DETAILS SAFE?
Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.
DO YOU ACCEPT LAY-BY?
Regrettably we do not accept lay-by’s at the moment, but watch this space, we are working on an online lay-by solution.
DO YOU ACCEPT DIRECT DEPOSITS?
Yes, your order will be dealt with according to our refund policy. Simply contact us on (+27) 61 566 9627 to arrange for your order to be refunded before dispatch..
RETURNS
CAN I RETURN ONLINE PURCHASES?
Yes. We want you to be happy with your purchases. If for any reason you’re not happy, you may return items purchased by contacting our customer care on (+27) 61 566 9627 for a refund of the purchase price less a 15% restocking fee, replacement, or exchange, provided that the items are returned in a saleable condition within 7 (Seven) days of purchase. Please note that items purchased on any of our sales are subject to a separate returns policy.
*Important: Please note that our courier partners are not authorised to accept any goods for return.
*Important: Please note that our courier partners are not authorised to accept any goods for return.
DELIVERY
WHAT DELIVERY OPTIONS DO I HAVE?
We offer delivery at certain specified areas within South Africa. You can change your specified address for each delivery or set it to remain on your billing address. We do not deliver to PO boxes.
Please include your correct STREET code to get an accurate shipping quote and to ensure your parcel is delivered to the correct address. If an incorrect code is given you will be liable for any additional or ancillary costs incurred to get the product delivered to you. We may, in extreme cases, cancel orders to certain outlying / rural areas. In such cases the customer will receive a full refund. If you are uncertain about anything relating to the delivery or shipping codes please give us a call or Whatsapp us during working hours and we will gladly assist.
WHAT ARE THE DELIVERY COSTS AND WHEN CAN I EXPECT DELIVERY?
Delivery costs are calculated based on your location per order, and you can expect delivery within 2-7 working days. COD is not accepted under any circumstance.
Please include your correct STREET code to get an accurate shipping quote and to ensure your parcel is delivered to the correct address. If an incorrect code is given you will be liable for any additional or ancillary costs incurred to get the product delivered to you. We may, in extreme cases, cancel orders to certain outlying / rural areas. In such cases the customer will receive a full refund. If you are uncertain about anything relating to the delivery or shipping codes please give us a call or Whatsapp us during working hours and we will gladly assist.
DO YOU DELIVER OUTSIDE OF SOUTH AFRICA?
No, we can only deliver goods within the borders of South Africa.
WHAT HAPPENS WHEN I AM NOT AVAILABLE WHEN DELIVERY IS MADE?
We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.
HOW DO I TRACK MY ORDER?
You can track the status of your order via our courier’s website. They will also keep in touch via SMS as to when you can expect your order delivered.